Terms of Service

By accessing or using Reseller OS ("the Service," "we," "our," or "us") at reseller-os.com, you ("User," "you," or "your") agree to be legally bound by these Terms of Service ("Terms") and all policies incorporated by reference, including our Privacy Policy. These Terms constitute a binding contract between you and Reseller OS.

If you are accessing the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree to any part of these Terms, you must not access or use the Service.

Reseller OS is a software-as-a-service (SaaS) profit-intelligence platform designed to assist independent resellers and arbitrage merchants. The Service aggregates publicly available pricing data from third-party marketplaces including eBay, Walmart, and Amazon, and presents fee-adjusted profit estimates, margin overlays, and sourcing analytics through a unified dashboard.

The Service is an informational tool only. Reseller OS does not buy, sell, list, or fulfil any products. It does not operate as a marketplace, broker, financial adviser, or investment platform. All profit estimates are algorithmic approximations and do not represent guaranteed outcomes.

You must be at least 18 years of age and capable of entering into a legally binding contract under applicable law to use the Service. By registering for an account, you represent and warrant that you meet these requirements.

The Service is intended for commercial use by independent resellers, arbitrage merchants, and sourcing professionals. Use of the Service for personal, household, or non-commercial purposes does not alter these Terms or your obligations under them.

Access from jurisdictions where the Service or any part of it is prohibited by law is not permitted. You are solely responsible for compliance with local laws in your jurisdiction.

To access the full functionality of the Service, you must register for an account using a valid email address. Account authentication is handled by Clerk, Inc., a third-party identity provider. By registering, you also agree to Clerk's terms of service.

You are responsible for (a) providing accurate and complete registration information; (b) maintaining the confidentiality of your login credentials; (c) all activity that occurs under your account; and (d) promptly notifying us at support@reseller-os.com if you suspect any unauthorised access to your account.

We reserve the right to disable any account, at any time and without notice, if we reasonably believe that your login credentials have been compromised or that your account is being used in violation of these Terms.

Reseller OS offers a free plan with limited search queries and saved items, and paid subscription plans ("Pro" and "Business") with expanded limits. Current plan details and pricing are listed on the Pricing page at reseller-os.com/pricing.

Paid subscriptions are billed in advance on a monthly or annual cycle. All payments are processed securely by Stripe, Inc. By subscribing to a paid plan, you authorise Reseller OS to charge your designated payment method for recurring fees on each billing date until you cancel.

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date via Settings → Billing. You may cancel at any time; your access to the paid plan features will continue until the end of the current billing period, after which your account will revert to the free plan.

All fees are stated in US dollars and are exclusive of applicable taxes. You are responsible for any taxes, levies, or duties imposed by your jurisdiction on the purchase of the Service.

Refunds are issued at our sole discretion. If you believe you have been charged in error, contact support@reseller-os.com within 14 days of the charge. We will review your request and, where appropriate, issue a credit or refund.

Free plan accounts are subject to daily search query limits, saved-item limits, and feature restrictions as defined on the Pricing page. We reserve the right to modify free plan limits at any time with reasonable notice.

Automated or programmatic use of the Service — including API scraping, bot traffic, or scripted queries — is prohibited on all plans unless expressly authorised in a separate written agreement with Reseller OS.

You agree to use the Service only for lawful purposes and in a manner consistent with these Terms. You must not:

(a) Violate any applicable local, national, or international law or regulation, including but not limited to consumer protection laws, data protection laws, and the terms of service of any third-party marketplace (eBay, Walmart, Amazon, etc.);

(b) Use the Service to scrape, mirror, reproduce, or redistribute marketplace data outside the Service interface;

(c) Attempt to reverse-engineer, decompile, disassemble, or otherwise derive source code from any component of the Service;

(d) Circumvent, disable, or otherwise interfere with security features, rate-limiting mechanisms, or access controls of the Service or any connected third-party API;

(e) Introduce malware, viruses, trojans, or any other harmful code into the Service or its infrastructure;

(f) Use the Service to harass, abuse, or harm any other person or entity;

(g) Sell, resell, licence, or otherwise transfer access to the Service to third parties without our express written consent;

(h) Use the Service in any way that could damage, overburden, or impair its infrastructure or interfere with other users' access.

The Service retrieves pricing and listing data from third-party marketplaces via their official public APIs. Reseller OS is not affiliated with, endorsed by, or sponsored by eBay Inc., Walmart Inc., Amazon.com Inc., or any other marketplace whose data appears in the Service.

Marketplace data is subject to each platform's own terms of service. You are solely responsible for ensuring that your use of data sourced through the Service complies with those terms.

We do not guarantee the continuous availability of any marketplace data feed. If a third-party API is modified, deprecated, or discontinued, we will make reasonable efforts to update the Service but cannot guarantee uninterrupted data access.

ALL PRICING DATA, FEE ESTIMATES, PROFIT CALCULATIONS, AND ROI FIGURES PROVIDED BY THE SERVICE ARE FOR INFORMATIONAL AND ILLUSTRATIVE PURPOSES ONLY. THEY DO NOT CONSTITUTE FINANCIAL, INVESTMENT, LEGAL, OR TAX ADVICE.

Market prices are volatile and can change at any time. Platform fees, shipping costs, tax obligations, and return rates vary by seller account, product category, and jurisdiction. Reseller OS makes no representation that the profit estimates displayed will be achievable in practice.

You acknowledge that all sourcing and purchasing decisions are made solely at your own risk. Reseller OS shall not be liable for any financial loss arising from reliance on data or calculations provided by the Service.

The Service and all of its contents — including but not limited to software, source code, algorithms, user interface design, text, graphics, logos, and trade marks — are the exclusive property of Reseller OS or its licensors and are protected by copyright, trade mark, and other applicable intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service solely for your personal commercial reselling activities.

You may not copy, reproduce, modify, distribute, create derivative works from, or publicly display any part of the Service without our prior written consent.

The Service integrates with or links to third-party services including Clerk (authentication), Stripe (payments), Supabase (database), and PostHog (analytics). Your use of those services is governed by their respective terms and privacy policies. We are not responsible for the practices, content, or availability of any third-party service.

Links to external websites or resources do not constitute an endorsement. We have no control over external content and accept no responsibility for it.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, RESELLER OS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

We do not warrant that (a) the Service will meet your requirements; (b) the Service will be available at any particular time or location; (c) any errors or defects will be corrected; or (d) the Service is free of viruses or other harmful components.

TO THE FULLEST EXTENT PERMITTED BY LAW, RESELLER OS, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE — INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION — EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO RESELLER OS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100).

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless Reseller OS and its officers, directors, employees, contractors, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property, property, or privacy right; or (d) any claim that your use of the Service caused damage to a third party.

We reserve the right to suspend or permanently terminate your access to the Service, at our sole discretion and with or without notice, if we determine that: (a) you have violated these Terms; (b) your use poses a security risk to the Service or other users; (c) we are required to do so by law; or (d) your account has been inactive for more than 12 consecutive months on the free plan.

You may terminate your account at any time by visiting Settings → Account → Delete Account. Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination — including but not limited to Sections 9, 10, 12, 13, 14, 16, and 17 — shall survive.

If we terminate your paid subscription for reasons other than your breach of these Terms, we will issue a pro-rata refund for any unused prepaid period.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally shall be settled by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, except as otherwise provided herein. The arbitration shall be conducted in English in the State of Delaware, United States. Judgment on any arbitration award may be entered in any court of competent jurisdiction.

YOU AND RESELLER OS EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.

These Terms and any dispute arising out of or related to them or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-law provisions.

To the extent that arbitration does not apply, you consent to the exclusive jurisdiction of the state and federal courts located in Delaware for the resolution of any disputes.

We reserve the right to modify, suspend, or discontinue the Service (or any feature thereof) at any time, with or without notice, and without liability to you.

We may update these Terms from time to time. If we make material changes, we will notify you by email or via a prominent in-app notice at least 14 days before the changes take effect. Your continued use of the Service after the effective date of updated Terms constitutes acceptance of the new Terms.

We recommend that you review these Terms periodically. The "Last updated" date at the top of this page indicates when the Terms were last revised.

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions shall continue in full force and effect.

These Terms, together with our Privacy Policy and any plan-specific agreements, constitute the entire agreement between you and Reseller OS with respect to the Service and supersede all prior and contemporaneous agreements, representations, and understandings.

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision.